第1篇 奢侈品銷售顧問/導(dǎo)購崗位職責描述崗位要求
職位描述:
崗位職責:
工作地點:昆明長水機場
奢侈品品牌:salvatore ferragamo、bally、coach、mcm、emporio armani、montblanc、hugo boss、tommy hilfiger、ck jeans
主要工作內(nèi)容
· to carry out e_ceptional customer service according to the company standards. 按照公司標準為顧客提供高品質(zhì)的服務(wù)。
· to handle any customer complaints according to ls asia policy & cag’s refund policy.按照公司流程處理客戶投訴。
· to have a complete understanding of the ls asia employee handbook, procedures and policies and to abide by these at all times.全面了解和掌握員工手冊內(nèi)容,公司流程及政策規(guī)定,并且堅持遵守。
· to carry out accurate cash register operations at all times and ensure that the correct procedures are applied for cash handling.進行精確的收銀操作,確?,F(xiàn)金流程的正確執(zhí)行。
· to ensure complete understanding of all products, brand guidelines including up-sell items, as well as any products on promotions.全面掌握所有產(chǎn)品知識,品牌定位,促銷產(chǎn)品,當季活動。
· to help maintaining a high merchandising standard as per vm / brand guidelines.協(xié)助維護店鋪始終保持高標準的產(chǎn)品陳列
· loss prevention – reduce the risk店鋪防損工作,包括損耗和盜竊
職位要求:
· 1 to 3 years of sales e_perience.1至3年銷售經(jīng)驗。
· strong sales and interpersonal relationship qualities.較強的銷售及人際交往能力。
· sound understanding of basic principles of customer service.較強的客戶服務(wù)意識。
· good communication skills and professional presentation.良好的溝通與表達技巧。
· good listening skills and ability to advise customers on purchases.良好的傾聽及為客戶提供意見技巧
· second language is a plus.擁有英語或其他外語能力者優(yōu)先
第2篇 奢侈品銷售顧問崗位職責描述崗位要求
職位描述:
崗位職責:
· to carry out e_ceptional customer service according to the company standards. 按照公司標準為顧客提供高品質(zhì)的服務(wù)。
· to handle any customer complaints according to ls asia policy & cag’s refund policy.按照公司流程處理客戶投訴。
· to have a complete understanding of the ls asia employee handbook, procedures and policies and to abide by these at all times.全面了解和掌握員工手冊內(nèi)容,公司流程及政策規(guī)定,并且堅持遵守。
· to carry out accurate cash register operations at all times and ensure that the correct procedures are applied for cash handling.進行精確的收銀操作,確?,F(xiàn)金流程的正確執(zhí)行。
· to ensure complete understanding of all products, brand guidelines including up-sell items, as well as any products on promotions.全面掌握所有產(chǎn)品知識,品牌定位,促銷產(chǎn)品,當季活動。
· to help maintaining a high merchandising standard as per vm / brand guidelines.協(xié)助維護店鋪始終保持高標準的產(chǎn)品陳列
· loss prevention – reduce the risk店鋪防損工作,包括損耗和盜竊
職位要求:
· 1 to 3 years of sales e_perience.1至4年銷售經(jīng)驗。
· strong sales and interpersonal relationship qualities.較強的銷售及人際交往能力。
· sound understanding of basic principles of customer service.較強的客戶服務(wù)意識。
· good communication skills and professional presentation.良好的溝通與表達技???鉉?⒒?脧????????????
第3篇 奢侈品銷售崗位職責描述崗位要求
職位描述:
職責描述:
1、參與日常店鋪運營,提供與品牌形象相匹配的優(yōu)質(zhì)對客服務(wù)并保持舒適的購物環(huán)境;
2、維護現(xiàn)有及潛在消費者,建立良好的客戶關(guān)系;
3、處理顧客詢問及疑問,確??腿思皶r了解各項品牌信息包括新產(chǎn)品,服務(wù)或其它改變;
4、執(zhí)行銷售計劃并能參與市場活動及促銷計劃,記錄并匯報銷售數(shù)據(jù);
5、其它安排的崗位職責。
職位要求:
1、對零售行業(yè)充滿熱情及良好的銷售技巧;
2、熱愛時尚及高品質(zhì)的產(chǎn)品。