- 目錄
崗位職責是什么
現(xiàn)場技術(shù)支持是一個關(guān)鍵的職位，主要負責解決客戶在使用產(chǎn)品或服務(wù)過程中遇到的技術(shù)問題，確?？蛻魸M意度和業(yè)務(wù)的順暢運行。
崗位職責要求
1. 熟練掌握公司產(chǎn)品和服務(wù)的運作機制，能迅速識別和診斷技術(shù)故障。
2. 具備良好的溝通技巧，能夠與客戶、團隊成員以及管理層有效地交流。
3. 能夠在壓力環(huán)境下工作，迅速響應(yīng)并解決緊急問題。
4. 持續(xù)學習新技術(shù)，適應(yīng)快速變化的科技環(huán)境。
5. 具有團隊合作精神，愿意分享知識和經(jīng)驗。
崗位職責描述
現(xiàn)場技術(shù)支持工程師扮演著橋梁的角色，連接著公司的技術(shù)解決方案與終端用戶的需求。他們不僅是問題解決者，也是客戶服務(wù)的代表，需要在第一線處理各種復(fù)雜的技術(shù)挑戰(zhàn)。
有哪些內(nèi)容
1. 故障排查與修復(fù)：接到客戶報修后，現(xiàn)場檢查設(shè)備或系統(tǒng)，確定問題根源，并進行必要的修復(fù)或調(diào)整。
2. 客戶服務(wù)：保持專業(yè)且友好的態(tài)度，解答客戶疑問，提供及時的技術(shù)指導(dǎo)。
3. 文檔記錄：詳細記錄每次服務(wù)過程，包括問題描述、解決方案和客戶反饋，以供后續(xù)參考和改進。
4. 培訓與教育：向客戶傳授產(chǎn)品使用知識，提升其自我解決問題的能力。
5. 內(nèi)部協(xié)作：與研發(fā)、銷售等部門緊密合作，反饋客戶問題，推動產(chǎn)品優(yōu)化。
6. 預(yù)防性維護：定期進行系統(tǒng)檢查，預(yù)防潛在故障，確保設(shè)備穩(wěn)定運行。
7. 技術(shù)升級：了解最新技術(shù)動態(tài)，評估并引入可能提升效率或客戶體驗的新技術(shù)。
8. 報告編寫：定期提交工作報告，分析故障趨勢，提出改善建議。
現(xiàn)場技術(shù)支持工程師的工作涉及多方面，需要在保證服務(wù)質(zhì)量時，不斷學習和創(chuàng)新，以應(yīng)對日益復(fù)雜的科技挑戰(zhàn)。他們的專業(yè)能力和人際交往能力直接影響到公司的品牌形象和技術(shù)信譽。
現(xiàn)場技術(shù)支持崗位職責范文
第1篇 現(xiàn)場技術(shù)支持崗位職責
現(xiàn)場技術(shù)支持主管 智車優(yōu)行科技(北京)有限公司 智車優(yōu)行科技(北京)有限公司,智車優(yōu)行,智車優(yōu)行 職責描述:
1.負責售后現(xiàn)場技術(shù)支持工作協(xié)調(diào)安排;
2.收集并跟蹤量產(chǎn)車的產(chǎn)品質(zhì)量信息,并實時反饋給相關(guān)部門予以改善;
3.現(xiàn)場技術(shù)支持完畢后負責為服務(wù)中心技師進行工藝流程指導(dǎo)培訓;
4.協(xié)助保修業(yè)務(wù)人員對零備件質(zhì)量進行鑒定;
5.負責匯總分析現(xiàn)場技術(shù)支持報告單,優(yōu)化診斷方法,與遠程診斷專員對接工作進度
資質(zhì)與技能:
1.大專及以上學歷,至少5年以上汽車維修工作經(jīng)驗,具備相當程度的汽車構(gòu)造知識和維修理論知識,動手能力強,有電動車主機廠及三電廠家技術(shù)支持工作經(jīng)驗為加分項;
2.根據(jù)遠程診斷結(jié)果,協(xié)調(diào)備件準備,制定現(xiàn)場維修方案;
3.高度認同用戶第一,較好的溝通表達能力;
4.能及時解決并反饋市場質(zhì)量問題,為用戶及服務(wù)中心提供及時周到的現(xiàn)場技術(shù)支持服務(wù);
5.了解產(chǎn)品質(zhì)量法、消費者權(quán)益保護法、三包法規(guī)等,對預(yù)警車輛能及時作出應(yīng)對;
6.能適應(yīng)短期出差;
7.能熟練使用word、e_cel和ppt等辦公軟件。
第2篇 現(xiàn)場技術(shù)支持工程師崗位職責
現(xiàn)場技術(shù)支持工程師
responsibilities:
critical e_tension of sales by supporting account managers and regional sales managers –
ensure danfoss products are being properly handled and installed at the customer’s factory or at the contractor’s jobsite and provide customer field support/troubleshooting in commissioning/service
summarize all failure cases in dedicated customers and prepare monthly/annual failure analysis report and summary
provide training to internal fses and e_ternal oem aftersales technical support engineers
ensure critical application knowledge obtained in the field is communicated back into the factories to improve e_isting and development of new products
support the collection of a full overview per application from technical point of view like trends, major players, competitor’s engagements, etc in cooperation with marketing
feed system/ product tests into adc application labs
requirements:
minimum 5 years in hvac field, refrigeration&ac system design e_perience is preferred;
bachelor or above;
open mind for learning/customer mindset
good at communication
frequent business travel (average 2-3 days/week)
fluent spoken/written english preferred
oil free system e_perience is preferred
responsibilities:
critical e_tension of sales by supporting account managers and regional sales managers –
ensure danfoss products are being properly handled and installed at the customer’s factory or at the contractor’s jobsite and provide customer field support/troubleshooting in commissioning/service
summarize all failure cases in dedicated customers and prepare monthly/annual failure analysis report and summary
provide training to internal fses and e_ternal oem aftersales technical support engineers
ensure critical application knowledge obtained in the field is communicated back into the factories to improve e_isting and development of new products
support the collection of a full overview per application from technical point of view like trends, major players, competitor’s engagements, etc in cooperation with marketing
feed system/ product tests into adc application labs
requirements:
minimum 5 years in hvac field, refrigeration&ac system design e_perience is preferred;
bachelor or above;
open mind for learning/customer mindset
good at communication
frequent business travel (average 2-3 days/week)
fluent spoken/written english preferred
oil free system e_perience is preferred
