- 目錄
崗位職責是什么
口腔咨詢崗位是醫(yī)療機構中不可或缺的一環(huán)，其主要職責在于為患者提供專業(yè)、詳盡的口腔健康咨詢服務，幫助患者理解口腔問題，制定合適的治療方案，并協(xié)助醫(yī)生進行診療工作的順利開展。
崗位職責要求
1. 具備扎實的口腔醫(yī)學知識基礎，了解各類口腔疾病及其治療方法。
2. 擁有良好的溝通技巧，能夠耐心傾聽患者需求，解答疑問。
3. 熟悉醫(yī)療流程，能準確引導患者完成就診流程。
4. 保持專業(yè)素養(yǎng)，尊重患者隱私，維護醫(yī)患關系和諧。
5. 適應快節(jié)奏工作環(huán)境，具備一定的壓力管理能力。
崗位職責描述
口腔咨詢師的工作日常包括接待新患者，詳細詢問病史，了解患者口腔狀況及需求；向患者解釋牙齒保健的重要性，提供預防性建議；針對患者的具體問題，推薦合適的治療方案，并解釋治療過程、預期效果及可能的風險；協(xié)調(diào)醫(yī)生的日程，安排患者的診療時間；同時，他們還需跟蹤患者的治療進展，確保患者得到滿意的醫(yī)療服務。
有哪些內(nèi)容
1. 病史采集：詳細記錄患者的口腔癥狀、既往病史和家族遺傳情況。
2. 咨詢服務：解釋口腔檢查結果，解答患者關于疾病、治療及預防的疑問。
3. 治療建議：根據(jù)患者需求，提出個性化治療建議，包括保守治療、手術治療等。
4. 醫(yī)患溝通：作為橋梁，傳遞醫(yī)生的治療計劃，緩解患者的緊張情緒，增強治療合作性。
5. 預約管理：合理安排預約，確保醫(yī)療資源的有效利用。
6. 教育指導：提供口腔衛(wèi)生知識，教授正確的口腔護理方法。
7. 患者關懷：關注患者治療后的恢復情況，及時處理反饋，提升患者滿意度。
口腔咨詢崗位在醫(yī)療機構中扮演著重要角色，其工作質量直接影響到患者的就醫(yī)體驗和治療效果。作為口腔咨詢師，不僅需要具備專業(yè)的醫(yī)學知識，還需要擁有卓越的溝通和服務意識，以確保每一位患者都能得到全面、貼心的口腔健康服務。
口腔咨詢崗位職責范文
第1篇 口腔咨詢師崗位職責
口腔咨詢師 福建省美萊投資管理有限公司 福建省美萊投資管理有限公司,美萊 職責描述:
崗位職責:
1 解答現(xiàn)場患者咨詢、安排患者就診并預約下次就診時間
2 負責和醫(yī)生一起制定治療方案,并根據(jù)患者情況推薦優(yōu)惠套餐或相關產(chǎn)品
3 負責做患者的電話回訪工作
4 處理現(xiàn)場的突發(fā)情況
5 完成領導交待的其他相關工作
任職條件:
1 專科以上學歷,口腔專業(yè)
2 兩年以上相關工作經(jīng)歷
3 優(yōu)秀的溝通能力及親和力
4 團隊協(xié)作能力強并能承受較強的壓力
第2篇 口腔咨詢崗位職責
口腔咨詢師 position summary:
the main responsibility for this position is to ensure that patients receive great customer service for their e_perience at jiahui. assist patients with dental service appointment scheduling and handling customers’ enquiries or concerns.
essential tasks:
1. identify, handle and resolve customer enquiries in time via all modes of communications, such as calls, sms, wechat, email and fa_.
2. accurately obtain customer information and input into his systems
3. keep customer information confidential.
4. assists clinics, doctors and patients in changing appointments in his.
5. activate emergency messages with speed and accuracy.
6.provided e_cellent customer service, solve patient issues, and work together with other clinic/hospital staff to ensure a great e_perience for the patient.
7. maintain a good relationship with customers and patients
8. provide 7_12 hours customer services according to the roster
9. identify areas for improvement and participate in improvement initiatives.
10.ensure teamwork and participate in all activities related to the smooth running of the department.
11. cooperate and complete other tasks assigned by other colleagues and leaders.
knowledge, skills, and abilities:
1. strong sense of responsibility and customer service skill, positive and willing to develop in dental clinic
2. one year above dental clinic background, or two years above customer service related working e_perience;
3. priority will be given to dental, nursing or relevant e_perience in the dental hospital or clinic
4. good problem-solving and team work ability
5. ability to handle computer-related tasks
6. strong communication and coordinating skill
7. proactive to solve customers’ problems and build professional relationships
8. proficient english skill (ability to talk with and write emails to patients) position summary:
the main responsibility for this position is to ensure that patients receive great customer service for their e_perience at jiahui. assist patients with dental service appointment scheduling and handling customers’ enquiries or concerns.
essential tasks:
1. identify, handle and resolve customer enquiries in time via all modes of communications, such as calls, sms, wechat, email and fa_.
2. accurately obtain customer information and input into his systems
3. keep customer information confidential.
4. assists clinics, doctors and patients in changing appointments in his.
5. activate emergency messages with speed and accuracy.
6.provided e_cellent customer service, solve patient issues, and work together with other clinic/hospital staff to ensure a great e_perience for the patient.
7. maintain a good relationship with customers and patients
8. provide 7_12 hours customer services according to the roster
9. identify areas for improvement and participate in improvement initiatives.
10.ensure teamwork and participate in all activities related to the smooth running of the department.
11. cooperate and complete other tasks assigned by other colleagues and leaders.
knowledge, skills, and abilities:
1. strong sense of responsibility and customer service skill, positive and willing to develop in dental clinic
2. one year above dental clinic background, or two years above customer service related working e_perience;
3. priority will be given to dental, nursing or relevant e_perience in the dental hospital or clinic
4. good problem-solving and team work ability
5. ability to handle computer-related tasks
6. strong communication and coordinating skill
7. proactive to solve customers’ problems and build professional relationships
8. proficient english skill (ability to talk with and write emails to patients)
